How is Pivero handling the COVID-19 (Coronavirus) crisis?
Answer :
With current developments regarding the COVID-19 (coronavirus) crisis, we want to send our thoughts to everyone who’s part of our global community and their loved ones, hoping you all stay healthy and well. We also wish to reassure you that we are strictly following the advice of the World Health Organisation and local authorities' guidelines to make sure we keep the highest possible hygiene and safety standards. The health and safety of our employees, customers and partners is our top priority. Please note that our warehouse is fully automated and that your order will have minimal human contact only during shipping. Our team and our partners are maintaining strict hygiene routines at all times. Our customer service is happy to answer any concerns or inquiries. Please feel free to reach out. We will get through this together!
Delivery during COVID-19
Answer :
Despite the recent developments regarding the COVID-19 (Coronavirus) we are open for business as usual and working hard to deliver orders with minimum delay. We've had to make slight changes to our delivery timeframes, but you can find the expected delivery date when you get to checkout.
Can i cancel my order?
Answer :
If you wish to cancel your order, please contact our customer service department as soon as possible. It is best to call, in case our email queues are longer than expected, to see if we can cancel your order. In order to keep our fast delivery times, your order will be processed as soon as it has entered our system. Therefore, we can not guarantee we can cancel your order.
I am having an issues with paying at check out?
Answer :
If you experience problems with ordering on our website, it may be because you are trying to pay with a card type or payment method that we currently do not support. If you have further problems, please contact our customer serviceculpa qui official.
Can I return items bought on sale?
Answer :
Of course, we want you to be satisfied with your product and have the opportunity to open the package and look more closely at the product no matter if it is bought on sale or at full price. Offers that generate a discount when you shop for a certain amount does not apply if you decide to return items. You will not be able to keep your discount if the items you keep add up to an amount lower than the threshold. For example, The offer states that if you buy for $100, you receive a discounted price of $20. You buy for $140 and than return items for $50, this gives ut the total amount of $90 which is below the threshold. You do not keep your discount in this case.If you have used an offer, for example ”buy 3 pay for 2” and you wish to return one item, you have to return all items. This offer is a package deal and you will not be able to keep that offer if you return an item. The right to return or exchange a product does not apply to goods with broken seals / without tags. The right to return or exchange a product also does not apply to certain items due to health or hygiene reasons, such as underwear, pacifiers, baby bottles, breastfeeding inserts, hair accessories. Due to security reasons, the right return or the right to exchange does not apply to mounted prams and child seats (exceptions are made for returns of a breastfeeding bra where you have tried breastfeeding). Here’s how you easily handle your return: • Fill in the return slip that is included in your delivery. • Add the return slip to the package. • Tape the package again and pack it carefully. • Take your package to any courier of your choice or the local post. • Here is the address your return should be sent to: NOTE! You are the customer who has the financial responsibility for your return coming to us. Please note the package ID of the package that you ship in return to us and request a receipt. All returned items should be wrapped and well packaged so that the packaging is not damaged. Return all items with original packaging if possible and the tags must still be attached. You may not tape or paste anything directly on the product's original packaging. Feel free to contact our customer service team if you have any more questions!
I have not received my refund yet. What should I do?
Answer :
As soon as your return is processed and approved, you will be refunded to the payment option you specified when purchasing. It may take up to 5 business days for our warehouse to process your return after it has arrived at our warehouse. All item(s) must be returned within 30 days of receiving your order. If you have not received a confirmation email regarding your return, we recommend that you trace the return label on the couriers website. If you have received a confirmation email regarding your return a refund will be made shortly. It will take 3-5 business days for your money to appear on your account. If you have chosen Klarna invoice then the returned goods will be corrected on your invoice. PLEASE NOTE: During holiday periods the processing time for your return may exceed 5 business days.
What should I do if I have received a damaged product?
Answer :
You as a customer are responsible for unpacking and checking that the products in your package are error free within 3 days of receiving them. If the package has been damaged during delivery, you must report the damage directly to your Post Representative when you pick up your package or to the shipping company that delivers your package. Submit your error within 3 days to Babyshop's customer service and we will assist you.